Senior Executive/Executive, Customer Service

Key Responsibilities:

• Handle day-to-day operations for assigned customer accounts, ensuring smooth order fulfilment and timely response to customers' queries
• Coordinate receipt, proper storage, and issuance of customer-supplied materials and finished goods
• Maintain accurate inventory records and monitor stock levels to prevent shortages or excess
• Manage and coordinate a small team or warehouse staff assigned to support account operations, ensuring adherence to SOPs and daily task completion
• Monitor and support the processing of transportation claims, shipments, and logistics documentation
• Prepare, verify, and process invoices and reports related to assigned accounts, ensuring accuracy and timely submission to clients
• Participate in annual stock take audits and ad hoc inventory checks to ensure compliance with internal and client standards
• Support process improvement initiatives to enhance operational efficiency, team performance, and customer satisfaction
• Perform any other operational tasks assigned by immediate superior to support account management

Requirements:

• Diploma in Supply Chain Management, or at least 1 year of relevant experience in Warehousing, Logistics, and Supply Chain Operations, with exposure to operational processes and team coordination.
• Experience in inventory control, invoicing, billing, logistics process and customer service
• Detail-oriented, proactive, and able to work independently in a fast-paced environment
• Strong analytical, problem solving and critical thinking skills
• Proficiency in all Microsoft Office application

Join us and thrive!