[ref. d0764804] Toa Payoh - Customer Service Executive (Manufacturing)

apartmentMANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD placeToa Payoh descriptionPermanent calendar_month24/4/25

Job Responsibilities:

Sales Order Management

Process customer orders, generate invoices, and prepare credit/debit notes as required.

Shipping Documentation

Prepare and handle all necessary shipping documents including Letters of Credit, FTA forms, and Certificates of Origin via the Chamber of Commerce.

Logistics Coordination

Arrange shipments by liaising with third-party logistics providers and coordinate the distribution of shipping documents to customers and nominated forwarders for export declarations.

Customer Service & Coordination

Respond to customer inquiries related to deliveries, stock availability from various plants, and provide updates on production lead times.

Customer Complaint Handling

Work closely with QA, Purchasing, Planning, Logistics, and internal factories to manage and resolve customer complaints, including processing replacement orders and issuing credit notes for valid claims.

Shipment Fulfillment

Monitor and expedite shipments to ensure timely delivery to customers.

Order Status Monitoring

Track outstanding orders and provide regular updates to customers regarding order status and any potential delays.

Job Requirements:

Min. Diploma in any field, preferably in Supply Chain Management
At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
Proficient in Microsoft Words and Excel.
Experienced in SAP SD Module is a plus.

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling
Registration No.: R22107190

EA License No.: 02C3423

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