Sales Assistant / Sales Support - Geylang

Join our team and enjoy: ✅ A Supportive Work Environment – Work with a good boss and great colleagues who value teamwork and collaboration.

✅ Fair Career Growth & Benefits – We offer competitive benefits and opportunities for career development.

1. Customer Service:

• Respond to customer inquiries via email, providing product information and recommendations.
• Prepare and send quotations based on customer needs.
• Gather and relay customer feedback to improve sales performance.
• Maintain strong relationships with customers to enhance loyalty and retention.

1. Sales Support:

• Generate and process quotations, delivery orders (DOs), and invoices.
• Assist in upselling and cross-selling relevant products and services.
• Follow up with customers to close sales.
• Collaborate with the sales and finance teams to facilitate the payment process.
• Perform other ad hoc duties as assigned by management.

1. Stock Management:

• Place orders and ensure timely delivery of stock.
• Assist with stock receiving, packing, and unpacking.

1. Administrative Duties:

• Prepare sales reports and other required documentation.

1. Team Collaboration:

• Work closely with team members to ensure smooth operations.
• Report issues and concerns to the supervisor or manager.

1. Education:

• ‘O’ Level or N-Level certificate (Secondary school qualification).
• A Diploma from a Polytechnic or Institute of Technical Education (ITE) is an advantage but not required.

1. Experience:

• Prior experience in the hardware or retail industry is preferred.

1. Language Proficiency:

• Fluent in English and Mandarin to communicate with diverse customers.

1. Skills & Competencies:

• Strong communication and interpersonal skills.
• Basic proficiency in Microsoft Excel, Word, and email correspondence.
• Excellent customer service orientation with the ability to handle challenging situations.
• Ability to work collaboratively in a team environment.
• Sales acumen, including upselling and cross-selling techniques.
• Willingness to learn and take on assigned tasks.
• Strong time management and organizational skills.