L2 Security Engineer

L2 Security Engineer is responsible to :

• Analyse problems, perform troubleshooting, and track problems through resolution
• Responsible for monitoring activities, such as security and bandwidth usage
• When necessary, escalate problems to the appropriate stakeholders / principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for security infrastructure at the data centre
• Plan and manage change request and / or maintenance activities for security operations including firmware patches
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
• Perform Change Request, Service Request as assigned by team lead according to the SLA
• Offsite standby after office hours

• Should possess a Degree/Diploma in Computer Science or Computer Engineering
• Minimum 3 year of experience in security administration
• Relevant Certification on IT Security is highly preferable

• Experience in systems administration (window/Linux) would be a plus
• Able to handle demanding service response and recovery turnaround
• Provide daily support team to meet stringent SLA requirements
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good Teamwork
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information
• ITIL certification will be an advantage
• Good Knowledge of following products will be advantageous: Beyond Trust, SEPM, RSA, Palo Alto, Checkpoint, Fortigate and Safenet