Airport Passenger Services (Customer Service) | Up to $3000 | No Exp Needed

As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

• Key Responsibilities:
• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.
• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, guide transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.
• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.
• Salary & Remuneration:
• Basic Salary up to $2,500
• Monthly allowances up to $500
• Sign on bonus up to $5000
• Eligible for OT
• Variable Bonuses (AWS / Performance Bonus)

✅ Requirements:

• Minimally NITEC / Higher NITEC / Diploma
• Prior experience in customer service is a plus but not required
• Excellent communication and interpersonal skills
• Keen learner who can work independently and as part of a team
• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

Lisa Chi (R24124761)