Senior Executive/Assistant Manager, Strategic Yield Management (SQA) - Toa Payoh

Senior Executive/Assistant Manager, Strategic Yield Management (Service Quality Assurance)

• Identify potential areas of improvement in Transshipment Arrangement and space usage
• Coordinate and guide global stakeholders on initiatives for overall betterment of ONE's Service Quality
• Conduct regular assessments to ensure compliance with established quality standards and company policies
• Monitor and evaluate service performance metrics and report on findings
• Develop strategies to address deficiencies for any kind of Service Quality related matters
• Collaborate with relevant departments to implement process improvements and ensure adherence to quality standards
• Support ad-hoc tasks as assigned

• Diploma/Degree in relevant discipline
• Project management experience with proficiency in MS Excel and/or Google Sheets
• Data extraction and analysis skills, basic mathematical analysis skills
• Ability to review complex information, perform comparative analysis, and make instructions based on findings
• Strong team player who can work independently with initiative, proactively and assertively where required
• Strong verbal and written communication skills to work effectively with local and global colleagues and stakeholders
• Experience in transhipment arrangement or as a Space Controller preferred (Customer service, operations experience will be advantageous)

We regret that only shortlisted candidates will be notified. Thank you.