Client Engagement Manager - Financial Services
Capgemini Bukit Merah Full-time
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry.
Role Overview: -
We are seeking an experienced Client Engagement Managerto lead and deliver complex projects while managing client relationships. This role requires a strategic thinker with strong delivery management skills, financial oversight capabilities, and the ability to manage cross-functional teams in agile environments.The ideal candidate will balance delivery excellence with client satisfaction, driving business growth and operational success.
Key Responsibilities: -Client Engagement & Relationship Management: -
- Serve as the primary point of contact for clients, ensuring expectations are managed and exceeded.
- Build and maintain strong, trust-based relationships with senior stakeholders, ensuring timely communication and effective escalation when needed.
- Identify and develop new business opportunities within existing client accounts, supporting pre-sales efforts, proposals, and RFPs.
- Ensure Service Overview Documents accurately reflect responsibilities, protect Capgemini’s interests, and align with client needs.
- Lead end-to-end delivery of multiple projects, ensuring they meet agreed timelines, budgets, and quality standards.
- Oversee project resources, collaborating with Practices, Staffing, Operations, and third-party vendors to ensure timely resource fulfillment.
- Drive delivery excellence through agile and DevOps methodologies, ensuring continuous improvement and alignment with client goals.
- Manage project finances — ensuring projects adhere to financial policies, track against budgets, and deliver profitability.
- Balance conflicting demands while keeping the team focused on outcomes and key deliverables.
- Demonstrate a strong understanding of technology landscapes, including Java Full Stack, Selenium, Hadoop, Finacle, or other emerging technologies.
- Guide teams working in Agile/Scrum environments — promoting agile principles and ensuring sprint planning, delivery, and retrospectives are effective.
- Provide insights on banking, finance, or insurance domains, leveraging this knowledge to enhance project outcomes.
Key Skills & Experience:-
Must-Have:-- 12+ years of overall experience, with 1-3 years specifically in client engagement and project delivery. Experience in Consulting is preferred.
- Proven track record of managing 2-3 agile or DevOps projects successfully.
- Strong communication, presentation, and stakeholder management skills — able to engage with senior clients confidently.
- Experience with pre-sales, proposal writing, and crafting Statements of Work (SOWs) across Application Development (AD), Application Maintenance (AM), and Testing.
- Financial acumen — able to manage project budgets, track spending, and ensure profitability.
- Risk management mindset — able to anticipate issues, mitigate risks, and ensure smooth delivery.
- Experience leading large, cross-functional teams in a fast-paced environment.
- Knowledge of Java or other modern technology stacks.
- Experience with Hadoop, Selenium, Finacle, or other banking/finance tech solutions.
- Background in creating management reports, tracking SLAs and KPIs, and providing detailed performance insights.
- Experience in handling proposals and RFPs, with a commercial mindset focused on business growth.
- Agile certification (e.g., Scrum Master, SAFe) or Project Management certification (e.g., PMP, PRINCE2) is a plus.
- Shape high-impact projects with major clients in the banking, finance, and insurance sectors.
- Work alongside top technology experts in an agile, innovative, and collaborative environment.
- Drive meaningful change — helping clients embrace emerging technologies and modern delivery models.
- Career progression opportunities in leadership, client engagement, or domain expertise pathways.
Why Capgemini is unique
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
Get the future you want
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.
By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs.
So, it might not always be easy, but making the world a better place rarely is Capgemini.
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Interested Applicants, please click on Apply NOW!
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