IAM Support Engineer - Bukit Merah
CTC Global Bukit Merah Temporary
Responsibilities
- Perform technical support of IAM solution; support issues reported by users and perform fixes, ensuring that the system is properly maintained.
- Ensure the stability, health, and performance of IAMS implementation and make sure SLA requirements are met.
- Coordinate with customer’s vendor team, internal support and technical team on problem resolution, implementation issues and upgrades; making sure services are available and ensuring minimal disruption to the system
- Participate in new application on-boarding and change implementation deployment tasks:
- Develop documentations (requirement, design, test cases & verification results, user guides, etc.)
- Adapter deployment and configuration; configure IAM product, workflow, and application integrations
- Assist in development of integration modules/ custom adapters, extensions, or customisations for IAM products
- Assist in development of scripts and tools for data migration (data checking, cleansing, transformation, merging, loading, reconciliation)
- Perform IAM system patching and upgrades
- Demonstrate experience troubleshooting complex multi-tiered application architectures with disparate middleware technologies
- Create and maintain documentation for changes performed installations/ upgrades/ deployment steps carried out.
- Bachelor’s degree in IT, information security, computer science, or related field
- 1 to 5 years of experience in IAM technical support role or IAM implementation / integration will be preferred
- Software/ support engineer with relevant experience in Java application development & implementation are welcome to apply
- Hands-on knowledge and technical implementation experience in any/ some of the following:
- Identity and Access Management best practices, procedures, and software solutions such as IBM Security Verify, SailPoint, Deep Identity, etc
- Application development using one or more programming languages such as Java EE, C++, Python, JavaScript, or C#
- Database, SQL, LDAP, web services, and working with Windows or Linux operating systems
- Candidates with exposure and hand on experience in deployment, implementation, integration and administration support of Identity and Access Management (IAM) systems would be a plus: User Lifecycle Management, Identity and Access Governance, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Federation, Session Management, Password management, Privilege Access Management (PAM), Cloud Application Access Management
- Ability to deal with changing priorities, multi-task, perform under pressure, and be a strong team player
- Self-motivated with a positive “can-do” attitude, passionate on problem solving and willingness in picking up new skillsets
- Strong verbal and written communication skills in English
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