Customer Service Associate

• Listed MNC in Leisure industry
• Location: Central Region
• Excellent Welfare and Benefit + Career advancement
• Working days: 5 days per week (Includes weekends & PH)

Key Responsibilities:

• Provide warm and professional customer service to all customers, especially Japanese-speaking clients.
• Handle inbound and outbound calls, emails, and live chat inquiries.
• Assist customers with bookings, service requests, and account-related matters.
• Resolve customer concerns efficiently while ensuring high service quality.
• Process billing inquiries, payments, and documentation as required.
• Update and maintain accurate customer records in the system.
• Collaborate with internal departments to resolve issues promptly.
• Ensure data confidentiality and compliance with company policies and service standards.

Requirements:

• Minimum 3 years of experience in Customer Service, Guest Relations, or Front Office operations.
• Fluent in Japanese (Native or JLPT N2/N1 level) will be an advantage
• Strong customer service mindset with a polite, professional, and positive attitude.
• Prior experience in hospitality, hotel front desk, or guest services is highly preferred.
• Able to work on weekends, public holidays, as required by hotel operations.

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

EA Licence no.: 14C7121