Geylang - Customer Service Associate (Financial Institution) #JTL

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such

• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

• Minimum Diploma or Degree in any discipline
• Preferably with 2 to 3 years of relevant experiences
• Possess excellent communication skills

Interested candidates please send in your resume to:

RCB No.: 199601303W