Sales and Customer Service Manager

Position Review :

The Sales & Customer Service Manager is responsible for driving commercial excellence and sales growth while delivering exceptional customer service. This role requires strong leadership, operational expertise, and a commitment to achieving financial targets while maintaining the highest standards of customer satisfaction.

• Lead the planning, deployment, and execution of commercial excellence programs across the region, focused on driving sales productivity and secured order and margin growth.
• Work in close partnership with the sales leaders to align on priorities and together build strong commercial fundamentals.
• Achieve high degree of sales operational excellence, leveraging data & insights to achieve/exceed financial plan and leads continuous improvements, user experience and governance for the region.
• Drive continuous improvements in user experience and governance across the region.
• Maintain strong relationships with key customers to ensure retention and repeat business.
• Manage customers' orders and enquiries and follow through to order fulfilment cycle.
• Handle customers' enquiries regarding spare parts and provide technical guidance.
• Assist Sales Manager on tender/program/contract.
• Prepare quotations and follow-up with customers on order status.
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers.

• Bachelor's degree in business, finance, or a relevant field.
• 5 Years of experience in sales and operation.
• Good command of written and spoken English.
• Prior experience in spare parts sales in aviation industry will be advantageous.
• Ability to read and understand basic engineering drawings will be advantageous.
• Attentive to details, well organised and customer service oriented.
• A team player who can multitask well to meet deadlines and requirements.
• Ability to exercise sound judgement at work and preserve confidentiality.
• Proficient in Microsoft Office and SAP applications.
• Familiar with CAAS/FAA/EASA rules and position must be recognized by the Authorities.