Senior Operations Executive (1-year contract, Convertible to Permanent)

About the role

Working closely with the IT Manager, the incumbent also provides first-level technical support and coordinates the resolution of operational system and equipment issues.

This is a 1-year contract position with the opportunity for conversion to a permanent role, subject to performance and business requirements.

1. Venue & Event Operations (70%)

• Manage the day-to-day operations of the sports facility, ensuring a safe, clean, and well-maintained environment for members and visitors.
• Coordinate court bookings and allocations, resolve scheduling conflicts, and respond to customer enquiries through frontline service channels.
• Monitor court conditions and facility safety, liaising with maintenance vendors to ensure timely rectification of issues.
• Support the planning, logistics, setup, and on-site execution of tournaments, events, and corporate bookings, including regional and national badminton competitions.

1. Website & Platform Operations (20%)

• Maintain website content and update information through the Content Management System (CMS), ensuring promotions, operating hours, programmes, and pricing remain accurate and up to date.
• Support the administration of digital booking platforms, including user account management, system testing, and resolution of minor operational issues.
• Maintain digital records and operational documentation, ensuring compliance with internal procedures and applicable data protection requirements (PDPA).

1. Event AV & Technical Support (10%)

• Set up, operate, and troubleshoot audiovisual equipment, electronic scoreboards, and livestreaming systems for tournaments and events.
• Provide first-level technical support for operational systems and equipment, escalating unresolved hardware or system issues to the IT Manager where necessary.
• Ensure all event technology and operational equipment are tested, functional, and ready prior to the commencement of events.

• Minimum 5 years of experience in sports administration, venue operations, customer service, events, or digital operations.
• Comfortable using Content Management Systems (CMS) and other digital platforms to maintain website content and support operational processes. Prior experience updating website content is preferred; coding knowledge is not required.
• Basic understanding of audiovisual equipment, electronic scoreboards, digital tools, and livestreaming systems used for sporting events.
• Willing and able to work evenings, weekends, and public holidays to support operational requirements, tournaments, and special events.
• Strong interpersonal and customer service skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders.
• Detail-oriented, organized, proactive, and adaptable, with the ability to manage both operational facility responsibilities and digital administrative tasks in a fast-paced environment.