Application Support Engineer - Charterhouse Partnership Singapore

One of our key clients in the financial services sector is seeking to hire an Application Support Engineer. This individual will be responsible for providing Level 2 technical support and must possess a robust background in Java development.

Key Responsibilities:

• L2 Production Support: Deliver comprehensive Level 2 production support for Java-based applications. This includes monitoring, troubleshooting, and resolving issues in a timely manner.
• Troubleshooting and Root Cause Analysis: Perform detailed troubleshooting to diagnose problems, followed by thorough root cause analysis to prevent recurrence. Develop and implement effective technical solutions to ensure the stability and reliability of applications.
• Technical Solutions Implementation: Collaborate with development teams to implement fixes, enhancements, and updates to applications. Ensure that solutions are aligned with best practices and organizational standards.
• Mission-Critical Systems Support: Support and maintain mission-critical systems that form the backbone of the organization. Ensure high availability and performance of these systems to meet business needs.
• Documentation and Reporting: Maintain detailed documentation of support activities, incidents, and resolutions. Provide regular reports and updates to stakeholders on system performance and issue resolution.