#SGunited Jobs IT Admin Support - Bukit Merah

apartmentITCAN PTE. LIMITED placeBukit Merah scheduleFull-time calendar_month10/5/25

Incident management.

Monitor incidents in the queue and assign to engineers
Log incident with service desk for IT issues encountered during course of admin work.

Service request Management.

Client uses 2 service request applications ( Internal and external ) internal service request is not linked to external tools ( ITSM). Any transfer of information need to be performed manually

Monitor and assign SRs raised internal SR system
If any SR required action from other team : update the SR in external SR system ( ITSM)
Followup with ITSM team to update the SR.
Update the status of SR in internal SR system
Coordinate with users and backend team if any SR need additional info to fulfill.

User management

Work with HR on onboarding of new users and off-boarding of resigned staff.
Work with asset manager to make sure assets that need to be assigned to new users are ready for deployment.
Raise required Srs for onboarding and offboarding of users.
Work with other teams ( System , network and desktop) required accounts are setup correctly.

Asset management:

Work as a backup Asset manager
Track assets in Asset management system
Coordinate if Asset owners for asset verification
Manage the delivery orders of assets delivered to site.
Manage assets give to users and engineers
Track assets that has been delivered by supplier and returned to vendors.
Track machines that were purchased by agency.
Track if users are travelling to RO sites, work with Asset manager to make sure required assets are issued to user before travel

Reporting

Weekly and monthly SR utilization reports to be update in tracking system
Monthly man-days utilization has to be updated.
Monthly Review of user accounts and admin accounts.

o Review of user accounts include : SGMAIL reports, GOMAX subscription

Tech Refresh,

Work with team to assign laptops for TR
Assist engineer to schedule appointments for Tech refresh
Prepare TR reports
Maintain record of laptops issued to users and collected back from users during TR.

electric_boltImmediate start

Bukit Merah - IT Technical Recruiter

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check_circleNew offer

IT Executive (Up to $5K | Changi Business Park | ACC & IT Coordination) - Bedok

apartmentThe Supreme HR AdvisoryplaceBedok, 12 km from Bukit Merah

IT Executive • Office at: CHANGI BUSINESS PARK {Expo MRT} • Mainly Office Based • Mon to Fri, from 8.30am to 5.15pm • Salary is $4,000 - $5,000 + VB+ 14 Days AL + $500 Medical Claim Requirements: • At least 5 years of experience in an IT...