IT Engineer - Bedok

We’re seeking an experienced IT professional to lead end-user support and infrastructure operations in Singapore. This role ensures timely resolution of technical issues, manages IT assets, and drives continuous service improvement.

Key Responsibilities:

• Lead IT support operations, ensuring SLA compliance and 24/7 readiness.
• Manage IT assets, onboarding/offboarding processes, and vendor coordination.
• Troubleshoot hardware, software, and network issues.
• Maintain secure and resilient infrastructure in collaboration with global teams.
• Oversee system maintenance, backups, patching, and endpoint security.
• Support audits, IT governance, budgeting, and compliance (ISO27001, PCIDSS).
• Drive BCP/DR planning and execution.
• Participate in IT projects and strategic initiatives

Requirements:

• Proven experience in IT support and infrastructure management
• Strong knowledge of Microsoft systems, networking, and security protocols
• Operation and maintenance of infrastructure: Windows, Azure, Linux, AIX
• Network equipment: Cisco, Catalyst, NetScreen
• Cloud systems: AWS, FreeBSD; e-commerce & call center apps (cloud/SFDC preferred)
• Microsoft apps: Windows, O365, Teams, SharePoint
• Excellent problem-solving and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills; effective across diverse teams
• Solid understanding of ITSM and troubleshooting practices
• 5+ years in international IT support, preferably in service industry