Bukit Merah - Retail Associate / Retail Management Trainee (Fast Track Career Progression)

Programme Progression:

Management Trainees are required to successfully perform the following roles as part of their

progression with the company in retail operations:

Customer Service Executive ->Senior Customer Service Executive -> Supervisor -> Training

Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager

The Program

Phase 1: Retail Exposure Program Trainees will undergo OJT by assigned buddy and perform the

roles of sales/service professional and Shop Manager. Following are some hands-on skills that

trainees will have to be competent at:

• Shop Tour - Understanding the trading areas
• Selling Floor - Display standards, color coordination of products etc
• Stock Room - Inventory Management
• Pricing & Product Knowledge
• Promotion & Sales Process
• Customer Service Standards
• Sales / Targets Achievement
• People Management and Development
• Documentation and procedures

Phase 2: Leadership Development Program Leading & Coaching Sales Associate in the retail outlets

• Managing sales targets including setting and monitoring of sales targets
• Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
• Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
• Managing visual display
• Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
• Quarterly presentations to the Operations Team and Management

Requirements:

• Must have a Degree in Business Management or related discipline
• Willing to work retail hours
• Willing to work in a fast-paced environment.
• Possess effective interpersonal skills and love to interact with people from all walks of life
• Sales oriented and passionate for achieving of sales targets
• Possess good salesmanship and sense of entrepreneurship

Only Shortlisted will be notified.