Manager / Senior Manager, Community Engagement

About the Role

We are looking for a passionate and strategic Manager / Senior Manager, Community Engagement to lead key initiatives in community outreach, donor relations, fundraising, volunteer management, and event planning. This role plays a critical part in enhancing our visibility, deepening relationships with stakeholders, and mobilising resources to support our mission.

• Opportunities for career growth and professional development in a dynamic, purpose-driven environment.
• A collaborative and supportive team culture where your ideas and contributions matter.

KEY RESPONSIBILITIES

• Develop and implement strategies to engage individuals, corporations, foundations, and family offices.
• Build and maintain strong relationships with donors and partners through effective stewardship.Drive donor acquisition, retention, and increase lifetime value.
• Oversee and optimise donor databases and CRM systems to enhance engagement and analytics.

• Plan and execute integrated fundraising campaigns, including direct mail, digital appeals, and corporate sponsorships.
• Lead the planning of fundraising events aligned with organisational goals and donor expectations.
• Develop annual fundraising strategies, reports, and performance reviews for leadership and board.
• Cultivate partnerships that boost the organisation's visibility and credibility.

• Oversee the creation of marketing and communication materials across digital and traditional platforms.
• Manage media relations to elevate the organisation's brand and strengthen public relations.
• Ensure consistent messaging across all stakeholder touchpoints.
• Support internal communications to keep staff updated on organisational activities.

• Conceptualise and execute donor appreciation events, community outreach programmes, and strategic engagement activities.
• Collaborate with teams to ensure smooth and efficient event delivery.
• Measure event effectiveness and gather stakeholder feedback for continuous improvement.

• Lead and oversee volunteer management strategies to engage and retain volunteers.
• Integrate volunteer and donor management systems for enhanced communication and resource mobilisation.
• Maintain central databases for efficient volunteer and donor recognition.

• Supervise, mentor, and develop team members, fostering a collaborative and high-performance work culture.Set clear objectives, conduct performance reviews, and support professional development.Promote synergy across community engagement, volunteer management, and fundraising teams.

• A degree in Marketing, Mass Communications, Public Relations, or a related field, or equivalent practical experience.
• 3-5 years of relevant managerial experience in community engagement, fundraising, communications, stakeholder management, or related fields (e.g., non-profit, public sector, or corporate roles).
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication abilities.
• Proficiency in CRM systems, digital tools, and social media platforms.
• Resourceful, adaptable, and aligned with the organisation’s mission and values.
• Candidates with more extensive experience may be considered for the Senior Manager role.