Concierge - Geylang - ref. c24467403

apartmentORCHARD TURN DEVELOPMENTS PTE. LTD. placeGeylang descriptionPermanent calendar_month15/10/25

Responsibility

Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard’s customer loyalty program
Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard’s customer loyalty program
Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
Responsible for general administration duties such as inventory management, reporting etc.
Undertake ad-hoc projects and responsibilities that may be assigned from time to time

Qualifications/Requirements

Minimum 1 year of working experience
Relevant experience in a retail or hospitality environment will be an added advantage
Ability to converse fluently in English. Other language skills will be a plus factor
Pleasant personality with genuine aptitude for service-related work
Willing to work on weekends, public holidays and shifts

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