Woodlands - Customer Service Executive
About the role
Join RR Express (S) Pte Ltd as a Customer Service Executive and contribute to the company's commitment to delivering excellent customer experiences. In this full-time, North Region-based role, you will be the primary point of contact for customers, handling enquiries, processing orders and providing support to ensure customer satisfaction.
What you'll be doing- Respond to customer inquiries via phone, email or chat in a timely and professional manner
- Process customer orders and handle returns, exchanges and refunds
- Provide accurate information about products, services and company policies
- Escalate complex issues to appropriate team members for resolution
- Maintain detailed records of customer interactions
- Contribute to the continuous improvement of customer service processes
- Previous experience in a customer service or administrative role, preferably in the client & sales administration industry
- Excellent communication and interpersonal skills, with the ability to provide a high level of customer service
- Strong problem-solving and decision-making skills
- Proficient in using office software, such as Microsoft Office suite
- Ability to multitask, prioritise and work well under pressure
- A team player with a positive, customer-centric attitude
What we offer
At RR Express (S) Pte Ltd, we value our employees and offer a range of benefits to support their professional and personal development. These include:
- Competitive salary and performance-based bonuses- Comprehensive health insurance and wellness programmes- Opportunities for career advancement and training- Flexible work arrangements to support work-life balance
About us
RR Express (S) Pte Ltd is a leading provider of logistics and transportation services in the North Region. With a strong focus on customer satisfaction, we strive to deliver innovative solutions that meet the evolving needs of our clients. Join our talented team and be a part of our continued growth and success.
Apply now for this exciting opportunity to join the RR Express (S) Pte Ltd team as a Customer Service Executive.