Portering Operations Co-ordinator (Singapore General Hospital)
ISS Global Outram Full-time
JOB RESPONSIBILITIES
- Projects a professional image at all times.
- Delivers quality portering services to patients and staff in the hospital.
- Provides portering services which include but not limited to patients, medical records, specimen, equipment, medication and blood products to and from the wards/ specialist clinics/ departments/ external centres in a safe and professional manner.
- Assists in the reception of patients by provision of wheelchairs/trolleys and their transfer from ambulance and to ensure proper transfer and lifting techniques are practiced when transferring patients.
- Maintains proper filling system for purpose of submission of daily tasks.
- Leads a team of porters and ensures supervision, grooming, motivation, discipline, and training to the team.
- Conducts training, provides guidance and coach staff to raise competency level.
- Disseminates information where necessary and provides feedback to supervisor on cases of interest.
- Engages users on a periodic basis, updates supervisors on their concerns and addresses them.
- Attends to inquiries from internal staff / external persons immediately and gives appropriate advice if applicable.
- Manning telephone hotlines, receives requests from users via e-porter system and assigns tasks to staff.
- Reports any faults in the e-porter system and furnish suggestions to improve system performance.
- Ensures that the equipments / mobile devices are in good working conditions at all times and report any defects.
- Prepares and maintains daily roster, daily attendance, and periodic reports.
- Collects and consolidates all medical certificate submission, leave application forms, and ensures that all documents are in order prior to submission.
- Ensures tidiness and cleanliness of workplace and / or shared areas of work with other staff.
- Monitors all Health, Safety & Environmental procedures and practices, reports incidents to supervisor immediately whenever an incident happens, conducts investigation on such matters, and drafts incident report.
- Responds to hospital or civil emergency activations (eg. call tree, hospital decontamination station, Kingfisher activation, etc) while on duty or/and off duty (standby).
- Undertakes any other duties/ activities/ projects, etc. as and when instructed by the supervisor or management.
- Candidate should posses at least an ITE Cert, Diploma, any field
- At least 1 years(s) of working experience in the related field is required for this position. Without experience are welcome to apply
- Training will be provided
- Basic IT knowledge is required to handle e-system, computer, smartphones
- Willing to work in Hospital environment
- Preferably Non-Executives specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc), or Healthcare (Medical Support, Assistant or equivalent)
- Working Days: 5 days a week (Follow roster for the off day and rest day)
- Working Hours: 9am to 7pm / 12pm to 10pm / 10pm to 8am
- Able to work overtime (only when required)
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