Associate, Business Operations - Toa Payoh

Working Days: 5-days in office per week

About Us

You’ll be a vital part of our business operations team, helping us design, build and manage the next-generation of properties from the ground up.

What You'll Do

As a Business Operations Associate, you'll work closely with our founders, taking on a variety of responsibilities. This role is a great way to gain a comprehensive understanding of business operations in the real estate sector.

Your main duties will include:

• Operational Support
• Coordinate and oversee day-to-day operations in our development projects (tracking deadlines, schedule contractor & consultant meetings, resolve outstanding issues etc) and operating properties (scheduling routine maintenance, bill payments, arranging adhoc repairs, conducting inventory checks and inspections, tenant check-ins and check-outs, general administrative tasks, coordinating housekeeping, and procuring supplies. etc.)
• Work closely with external service providers (housekeeping, landscaping, security, IT, F&B etc.) to ensure that our inventory, events and office-needs are catered to in a timely manner.
• Create and document SOP playbooks using AI and software tools.
• Ensure our portfolio properties are presented in tip-top condition at all times by conducting daily walkthroughs to identify areas for improvement and maintenance.
• Ensure a delightful and memorable experience for all visitors to our portfolio properties.
• Develop strong relationships with our clients, and proactively enhance service delivery and sales experience.
• Support the founders to develop and carry out practices and improvements, to achieve operational efficiency, sales performance and client satisfaction.
• Administrative Tasks
• Taking initiative with creating, preparing and recording lease agreements, updating CRM records, and creating our company asset tracking system and performing periodic inventory checks.
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards.
• Ensuring utmost secure access to our properties and our company assets.
• Front Office Duties
• Manage front office tasks including calls, emails, mails and packages coming in through our properties.
• Perform receptionist duties and handle all appointment scheduling and inbound inquiries, serving as a friendly and helpful point of contact for our office.
• Community Building
• Connect with local organisations and attend networking events to promote our properties, and identify prospects to become our clients.
• Initiate and lead events and engagement activities to enhance the community experience among our tenants, clients, prospects and more.

Who We're Looking For

We're not looking for years of experience—we're looking for drive and a willingness to learn within a startup environment where there is no structure but offers you the opportunity to create an efficient operating system. You should be:

• Proactive and eager to take initiative, ready to take ownership of your tasks.
• A great communicator with a friendly and professional demeanor.
• Organized, with strong attention to detail.
• Proficient in using AI tools (ChatGPT and/or Gemini) and Google Workspace productivity tools.

Why Join Us?

If you're a self-starter who wants to gain real-world skills, this is the perfect place for your career growth.