Director/Assistant Director (TechOps) - Hougang - ref. s1674419
Mills Recruitment is looking for an experienced Director / Assistant Director for a telecommunications company in Singapore.
Job Description
Director / Assistant Director (TechOps)
Job Brief:When it comes to reliability and security of the network, this company offers no compromise. Their network is monitored 24/7 by an Integrated Operations Centre and supported by a technically competent Technical Operations team (TechOps) that is well-versed in the various domains of IP & Transport, InfoSecurity, IoT & Cloud Ops, and Network Management & Support Tools.
The candidate should possess strong leadership with resolution and technical problem identification skills and passionate in solving customer’s issue by putting the ‘Customer First’.
He/ She is required to manage and lead the TechOps team in supporting proactive Change Management of the active infrastructure, Incident and Problem Management from all incoming escalation or technical escalations and provide great service experience in recovery of customer services in the shortest possible time.
Candidate must also apply the urgency and quick in response to any network anomaly in the operation. He/ She is to build the trust and confidence with customer through quick restoration of services.
Duties and Responsibilities:
- Lead and manages a team of engineers in the TechOps team.
- Manage Incident Management and Problem Management Process and Escalation to meet SLA.
- To be contactable 24 x 7 as an escalation contact.
- Trending analysis and identify gap areas with recommendation for Change Requests raised or implemented by TechOps, where applicable.
- Incident Review & Improvement, including strategies in improvement of the active network and driving down fault cases.
- Vendor management for fault tickets and maintenance.
- Budget and forecast Department expenditures.
Qualifications and Requirements:
- Degree or Diploma in Engineering or equivalent.
- Candidates with at least 7 - 10 years of leadership and technical support experience in a Telco Technical Tier 3 environment is preferred.
- Knowledge of Fibre, Carrier IP and Transport Networks providing Metro-E, IPVPN, DWDM, IoT, Private Cloud and cyber-security services.
- Forward thinking on technology, keeping current with best practices and industry trend.
- Good understanding of Public, Hybrid Cloud configuration, diversity across platforms.
- Strong understanding of networking technologies (routers, switches, TCP/IP)
- Experience with different platform technologies (Windows, Linux, VMware, MacOS)
- Experience with security technologies (IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, VPN)
- Good analytical skills with experience of various OSS platforms and Network Management System (NMS).
- Good communications skill with pleasant personality and experience in customer service.
- Candidate must be prepared to be contactable 7 x 24hrs.
- Preferable Qualifications: Preference will be given to candidates with export experience in medium and large-sized trading companies.
For more information and should you wish to know more about the role, please contact Danica Laxamana at [email protected]