Desktop Support Engineer

apartmentJK Technology placePasir Ris scheduleFull-time calendar_month 

Responsibilities:

  • Maintenance of IT peripherals including backup & recovery
  • Set-up, installation, re-installation or migration of IT peripherals
  • Relocation of IT peripherals within premises
  • Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests
  • Troubleshoot hardware & software issues
  • Users profile administration
  • Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
  • Installation and configuration of software according to customer standard

Requirements:

  • Minimum ITE / Diploma in IT or equivalent
  • At least 1 year of working experience in IT field
  • End-user support experience is preferred
  • Basic networking support & supporting in OS platform
  • Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
  • Able to work under pressure and in a fast-paced environment
Others
  • 5-days work week / w CPF / w Leave Entitlement
  • Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer
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