Entry level| ASEAN Regional Customer Service & Network Quality support - Geylang
China Unicom Geylang Full-time
Job Responsibilities
Provide service response and support for key enterprise customers in the ASEAN region, ensuring timely issue resolution and high customer satisfaction;Manage service quality improvement efforts with local telecom partners and oversee performance of cooperative operators;
Coordinate and handle incident escalation and troubleshooting for cross-border data services, ensuring swift restoration and communication;
Monitor MVNO (Mobile Virtual Network Operator) platforms, addressing platform-related issues and ensuring operational stability;
Compile and deliver network operation reports for high-priority customers, and propose service improvement plans based on operational insights.
Job RequirementsEducation: Bachelor’s degree or above
Major: Telecommunications or related disciplines
Work Experience: Minimum of 1 years of relevant experience in telecommunications service operations or customer support
Professional Knowledge:- Solid understanding of transmission and data communication products
- Good project management skills; able to coordinate multiple workstreams and stakeholders
- Strong communication skills and professional customer service abilities
- Ability to remain calm under pressure and manage high-priority support scenarios effectively
- Fluent in both Mandarin and English, you need Mandarin because you need to communicate with support teams in China.
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Job Responsibilities
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Formal Qualifications
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