Toa Payoh - (Junior) Client Manager

Critical Tasks and Expected Contributions/Results:

• Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations
• Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an assigned section of our portfolio
• Pro-actively manage and successfully negotiate profitable renewal retention of defined portfolio-rated book of business.
• Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes
• Project lead in ad-hoc assignment(s), product development etc.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals
• Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client

Developmental Value of Position:

• Ability to work independently to achieve retention and financial targets set on assigned portfolio
• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals

Experience/Knowledge, Education and Other Requirements:

• University education required
• Excellent communication skills, both written and spoken English
• PC literate – Solid knowledge of basic Microsoft applications, including Word, Excel, PowerPoint and Outlook
• Capable of prioritising workloads in order to meet tight deadlines
• 3 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred
• Certificates in General Insurance and Health Insurance
• Candidate with less years of experience would be considered for a junior role

Personal Competencies Required:

• Presentation Skills
• Self-motivated
• Effective goal setting
• Results Driven
• Sense of Urgency
• Problem Solving
• Strong sense of ownership
• Self-starter with the ability to demonstrate independent judgment and discretion
• Strong interpersonal communication skills
• Strong Financial Acumen, Analytical and Negotiation Skills
• Regulatory awareness
• Good business/product knowledge
• Influencing skills
• Inter-cultural Orientation