Geylang - IT Support Engineer

Key Responsibilities:

• Provide technical support to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Carry out daily IT operations, including laptop setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• Manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and liaise with vendors for IT Procurement.
• Manage corporate/customers' IT assets, including hardware warranty, licenses, and contracts.
• Support IT projects and any other tasks as per assigned.

Requirements/ Qualification:

• Diploma in IT/Computer Science, or in related discipline.
• At least 1 - 2 years of relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Able to work independently, resourceful, strong problem-solving and analytical skills.
• Possess good communication and interpersonal skills and able to work in a fast paced, dynamic and team-oriented environment.
• Support Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Experience in ITIL (Information Technology Infrastructure Library) is an advantage.