Customer service manager - Toa Payoh
Toa Payoh Full-time
The Customer Service Manager manages overall customer service excellence and develops new customer service processes. He/She reviews customer service feedback and implements process improvements. He/She manages overall service quality and customer relationship management resources.
He/She manages available resources and obtains buy-in from internal and external stakeholders. He/She leads teams and makes important business decisions.- Analyse customer needs to improve offering and competitiveness.
- Apply methods to minimise gaps in the delivery of logistics services.
- Develop relationships with stakeholders and customers.
- Develop risk mitigation plan.
- Drive customer attraction strategy to improve customer loyalty.
- Have targeted conversations to address customer needs.
- Manage teams in the workplace.
- Monitor market movements to plan business strategies.
- Organise resources within business activities.
- Review challenges and understand the concerns.
- Review operation standards and procedures.
Geylang, 4 km from Toa Payoh
The Customer Service Manager manages overall customer service excellence and develops new customer service processes. He/She reviews customer service feedback and implements process improvements.
He/She manages overall service quality...
ULTRA DYNAMICS PTE. LTD.Toa Payoh
Responsibilities:
Customer Service & Relationship Management:
• Develop strong product knowledge to make appropriate recommendations to our customers.
• Build and maintain strong relationships with students, parents, and other stakeholders.
• Deliver...
AlwaysHiredBukit Batok, 10 km from Toa Payoh
Assistant Customer Service Manager (3PL Logistics)
• Basic up to $3,600.00
• Monday to Friday: 8.15am to 5.30pm
• Location: Jurong West
• Global MNC with Career Progression.
Job Scope
• Manage WMS and SAP systems on behalf of customer...