Case Manager - Toa Payoh

Job Summary:

The incumbent will carry out case management work and apply intervention strategies appropriately, under the guidance of the supervisor, to resolve presenting issues and improve the well-being of clients. He/ she will also be involved in the centre’s community outreach and public education initiatives as well as support the centre’s volunteer management initiatives.

Job Scope:

1. Provides a person-centered case management services to vulnerable individuals living in the community which includes holistic intake assessment, individualized care plans, home visit, basic counselling, care coordination and monitoring, service linkage, and other clinical best practices relevant to promoting clients’ wellbeing.
2. Work with volunteers to provide befriending and support to clients.
3. Provide basic emotional and support services to caregivers.
4. Manage and maintain case progress notes, home visit logs, case documentations, and case statistics (when necessary) in timely and effective manner that complies with regulatory reporting standard.
5. Develop, review, and update appropriate intervention strategies in consultation with supervisor.
6. Participate in case reviews, case supervisions, and case conferences.
7. Participate in the care network and coordination with stakeholders within centre’s service boundaries.
8. Assist in the outreach initiatives such as community mental health screening, health talk (when necessary), and promoting centre’s services to create public awareness of healthy aging.
9. Perform other duties assigned by the Reporting Officer.