IT Assistant Engineer
Alfa Tech VestAsia Pte Ltd Toa Payoh Full-time
The IT Assistant Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He installs computer hardware, repairs software, and runs diagnostic programs. He documents service repairs and trains users as needed.
He displays a willingness to learn and is committed to providing service-level excellence in everything that he does. He can articulate effectively and works well within a team.
IT Assistant Engineer
Responsibilities:
- Handle PC support and troubleshooting for both software and hardware
- Diagnose and resolve simple technical issues on printers, networks and server
- Identify and escalate situations requiring urgent attention
- Resolve issues through the ticketing system on the first touch whenever possible
- Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
- Participate in projects when required
Requirements:
- Diploma in an IT-related discipline
- 1 to 2 years of experience in an IT Support environment
- Excellent problem-solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment are preferred
- Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service
- ITIL certification or a basic understanding of ITIL methodology is an added advantage
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