[ref. o96961802] Service Admin Officer | Napier MRT | 3 Month's Contract (Renewable)

Be part of a meaningful mission to preserve and promote our rich botanical heritage. Whether you're just starting out or an experienced professional, this is a unique opportunity to grow your career in an inspiring and purpose-driven environment.

• Location: Napier MRT
• Working Days / Hours: Mon - Fri / 9am - 6pm
• Basic Salary: $2000 + MPI (Monthly Performance Incentives)

• Perform roving duties to assist visitors and ensure a smooth, welcoming experience
• Handle and safeguard personal data in line with policies and regulations
• Maintain the confidentiality and secure handling of personal or sensitive information in accordance with policies
• Handle, review, and process basic feedback, enquiries and service requests submitted through designated platforms
• Classify and prioritize cases based on established criteria to support timely and appropriate follow-up actions
• Deliver clear and accurate responses to public enquiries related to available services, policies, and operational procedures
• Escalate complex issues as needed and follow SOPs in all interaction
• Follow established SOPs and uphold service excellence standards when addressing public interactions
• Any other ad-hoc duties as assigned

• Minimum GCE O Level, NITEC or equivalent
• At least 1 year of experience in email writing will be advantageous
• Good communication skills and good command of English

We regret to inform, only shortlisted candidates shall be contacted.

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EA Personnel Name: Ng Hui Jun