Customer Support & Resolution Specialist
Wish E-commerce Kallang Full-time
Delivered timely and professional responses to customer inquiries, ensuring accurate assistance across various channels.
- Resolved complex disputes involving orders, payments, refunds, and returns in strict adherence to company policies.
- Conducted root cause analysis of recurring dispute patterns and created actionable reports to support business improvements.
- Partnered with cross-functional teams to streamline customer support processes and enhance resolution efficiency.
- Monitored and analyzed customer feedback to drive continuous improvements in service quality and customer satisfaction.
- Utilized internal support tools and knowledge management systems to resolve escalated issues beyond the scope of outsourced teams.
Requirements:
- Proficient in customer support platforms (e.g. Zendesk).
- Strong analytical and problem solving abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with the Wish platform or similar ecommerce environments.
- Multilingual abilities are a plus.
PERSOLKELLY SINGAPORE PTE. LTD.Geylang, 3 km from Kallang
Job Responsibilities
• Handle enquiry from the customer
• Assist customer on their booking and reservation
• Providing a good customer service to the customer
• Assist in collecting payment
• Generation report at the end of the day
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• Salary: $2500/Month
• Working hours: Mon to Fri 9am to 6pm
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Customer Service:
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• Answer enquiries and provide information pertaining...