Customer Service Representative (9 Months) - Geylang

Salary Range: Up to $5,500

Duties & Responsibilities:

• Support activities of the direct work group/team, and begin to affect related activities within connected work groups/teams. Working tasks might include:
• Handle customer inquiries and difficult complaints. Handle telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures.
• Provide service and support through order entry, order status (promise and ship dates), inquiries, back-order situations, replenishment orders, and promotions.
• Assist in analyzing customer service reports.
• Manage all repeat orders to existing customers.
• Identify and eliminate repetitive problems within standard administration procedures.

Requirements:

• Min. Diploma / Degree in relevant field
• Min. 2 years of experience in customer service related settings will be preferred.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)