Bank Corporate Call Centre Agent (Shifts / 6 Months Contract / East)

4 weekdays 1 weekend

6 months contract (renew/convert based on performance/business needs)

• Interact with internal & external customers to answer customers queries related to Corporate Banking products.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.

• UEN No. 200007268E
• EA License No.

• EA Registration No.

R22111378 (Ong Xin Yee)

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