Customer Service Officer (Public Sector)

Opportunity to work on Research and Statistics work in the Public Sector

Job Responsibilities:

• Answer phone and email queries from respondents to ensure the accuracy of corporate survey.
• Conduct follow up call chasers and reminders.
• Data entry of selected survey returns into the survey system.
• Maintain a call log to keep track of contact rate.
• Conduct random checks of data entered survey forms to ensure data accuracy.
• Assist officers in data clarifications.
• Perform desktop research on the internet for supplementary information

Looking for:

• Singaporeans only
• Have at least one (1) year of experience in market research, customer service, sales or survey interviewing
• Data entry experience
• Tech savvy with good working knowledge of Microsoft Word and Microsoft Excel
• Proficient in English (spoken & written) and have the confidence to conduct surveys in English over telephone interviews.

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ScienTec Consulting (ScienTec Personnel) - 11C5781