Senior Credit Control and Collections Manager - Geylang
GB HELIOS PTE. LTD. Geylang Permanent
We are seeking a detail-oriented and strategic Senior Credit Control and Collections Manager to oversee our credit management and collections operations. This role is pivotal in ensuring the company’s financial stability by efficiently managing receivables and minimizing bad debts.
Conduct regular assessments of customer creditworthiness and financial status.
Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
Coordinate with the finance team to reconcile discrepancies related to customer accounts.
Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
Address customer inquiries and disputes in a professional manner to resolve issues promptly.
Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
Identify potential risks related to credit policies and adjust strategies accordingly.
The ideal candidate will possess strong analytical skills, exceptional leadership capabilities, and experience in credit management and collections processes.
Key Responsibilities:
- Credit Management:
Conduct regular assessments of customer creditworthiness and financial status.
Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
- Collections Management:
Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
Coordinate with the finance team to reconcile discrepancies related to customer accounts.
- Team Leadership:
Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
- Customer Relationship Management:
Address customer inquiries and disputes in a professional manner to resolve issues promptly.
- Reporting and Analysis:
Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
- Compliance and Risk Management:
Identify potential risks related to credit policies and adjust strategies accordingly.
- Collaboration:
Participate in cross-functional projects and initiatives to optimize operations.
Qualifications:
- Degree in Finance, Accounting, Business Administration, or a related field.
- Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans.
- Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
- Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
- Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
- Proficient in MS Office.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to lead and motivate a team, fostering a collaborative work environment.
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We are seeking a detail-oriented and strategic Senior Credit Control and Collections Manager to oversee our credit management and collections operations. This role is pivotal in ensuring the company’s financial stability by efficiently managing...