Operations Executive - Bukit Merah

The Operations Executive supports the day-to-day management of service apartment operations, ensuring smooth functioning, guest satisfaction, and compliance with Company standards and regulations. This role involves overseeing the housekeeping, maintenance and guest services, while coordinating with various teams to maintain quality of service.

• Coordinate daily operations, including housekeeping, maintenance and front of house guest services
• Assist in scheduling and supervising housekeeping and maintenance teams to ensure timely task completion
• Supervise/Address guests' enquiries, requests and feedbacks professionally and promptly, ensuring guests' and stakeholders' satisfaction
• Conduct daily inspections of apartments and common areas to ensure cleanliness, functionality, and adherence to Company standards
• Monitor inventory levels of supplies and amenities, as needed to avoid shortages
• Prepare daily, weekly, and monthly reports on occupancy, maintenance issues, and guests' feedback and site incidents
• Supervise/Handle administrative tasks, including updating records, processing invoices, delivery orders and maintaining documentation
• Carry out other tasks and responsibilities as delegated by the Supervisor or Management

• General Certificate or Diploma in related field
• Minimum 2 to 3 years of experience preferably in or service apartment or facilities management industry
• Good organizational and multitasking skills to manage diverse responsibilities
• Willingness to work flexible shifts
• Require mandarin speaking skills as setting primarily consisting international chinese students who may require translation assistance
• Excellent interpersonal and communication skills to interact with guests, staff and stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Problem-solving mindset with the ability to work under pressure in a fast-paced environment
• Knowledge of housekeeping and maintenance operations, as well as safety and hygiene standards and infection prevention and control
• Attention to details and commitment to uphold high quality of service and service recovery management
• Willingness to undergo training and skill development programmes aligning with Company goals

• Henderson