Assistant Branch Manager
About Us
Shugar Prestige is a premium beauty and nail salon located in the heart of Orchard Road. We are dedicated to delivering exceptional customer service, professional beauty treatments, and a luxurious experience for our clients.
Job Overview
We are seeking a proactive and customer-oriented Assistant Branch Manager to support daily operations, ensure service quality, and lead our team to achieve business targets. The ideal candidate will have a passion for the beauty and nail industry, strong people management skills, and the ability to create a welcoming environment for both customers and staff.
Key Responsibilities
Assist the Branch Manager in overseeing daily salon operations
Supervise and motivate staff to achieve service and sales goals
Manage appointment schedules and ensure smooth workflow
Handle customer feedback and resolve service issues promptly
Monitor inventory levels and coordinate product orders
Maintain cleanliness, hygiene, and service standards in line with company policies
Assist in staff training and performance evaluations
Support marketing and promotional activities to drive customer engagement
Requirements
Minimum 2 years of experience in beauty, nail, or retail management
Strong leadership and team management skills
Excellent customer service and communication abilities
Ability to work retail hours, weekends, and public holidays
Good organisational skills and attention to detail
Proficiency in Microsoft Office and basic POS systems
Experience in beauty/nail services is an advantage
What We Offer
Competitive salary with performance incentives
Staff discounts on beauty and nail services
Career growth opportunities within a premium salon brand
Supportive and dynamic work environment