Customer Service Executive (Air) - Up to $3,000 – $3,300 +VB + AWS

• Working days: 5 days work week (Monday- Friday,9am- 6pm)
• Working location: Changi (Alps Ave)
• Our company emphasises on good career progression.

Key Responsibilities:

• Responsible for providing professional, excellent service to our customers on a daily basis by building and assessing customers’ needs on carriage availability and order status.
• Negotiate rates and cargo space with carriers/airlines.
• Able ask existing customer for new shipments from other lanes etc.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.

• Minimum 3 years experience in relevant industry