Business Analyst (Technical) (Mid-level Consultant)

Role Overview

As a Data and Systems Business Analyst (Service Transformation & Planning), you will play a crucial role in overseeing and coordinating various aspects of data and technology initiatives within the business domain to support service delivery transformation.

Key Responsibilities

• Support cross-organisation data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards in compliance with data privacy and regulatory requirements.
• Drive adoption, usage, and alignment of data systems to enable integration across systems and partner entities.
• Support the design and deployment of interoperable digital and data architectures that enable seamless and citizen-centric service delivery.

• Lead engagement with stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems.
• Design and conduct user research, including surveys and focus group discussions, to better understand user needs.
• Translate operational needs and user behaviours into actionable system requirements and feature roadmaps.
• Elevate operational insights into long-term planning to anticipate demand and design future-ready solutions.

• Oversee and steer multiple project workstreams to achieve service transformation outcomes.
• Establish governance mechanisms and monitor programme health across delivery milestones.
• Anticipate risks and implement mitigation strategies to ensure alignment with organisational digital and service strategies.
• Provide oversight of project reporting, executive briefings, and progress updates for senior leadership and decision-makers.

• Build and sustain strong partnerships with internal teams and stakeholders to co-create technology-enabled solutions that balance user experience, innovation, and operational efficiency.
• Act as a strategic integrator, aligning diverse priorities and fostering cohesive service delivery across teams.

• Develop clear, concise, and compelling reports, dashboards, and presentations for senior management.
• Ensure project learnings are captured and translated into insights to support continuous improvement and strategic planning.

• Prepare clear and concise reports, dashboards, and presentations for senior management.
• Ensure all key project information is accurately documented and easily accessible.

Requirements

Work Experience, Competencies & Personal Traits

We are looking for motivated individuals who are self-starters in a fast-paced environment and enjoy solving complex system challenges. You should be comfortable navigating ambiguity, driving large-scale change, and applying experimentation and prototyping to deliver innovative solutions.

Key Competencies

• Able to work closely with senior management and cross-functional teams to drive service transformation initiatives.
• Influence stakeholders towards a shared vision of seamless service delivery.

• Strong analytical and critical thinking abilities.
• Able to work with ambiguity and synthesise information to propose and implement effective solutions.

• Apply design methodologies to uncover insights and address service challenges.
• Demonstrate creativity in solving complex problems.

• Strong understanding of data systems, governance frameworks, and integration processes.

• Experience in project management and Agile/Scrum methodologies will be advantageous.
• Experience with data infrastructure or technology projects is preferred.

Work Experience

• Data Governance and Management
• Service Design and Experience Management
• Service Strategy, Policy, and Planning
• Service Operations and Management
• Digital Transformation
• Product Management
• Project Management

• Excellent communication, presentation, and stakeholder management skills.
• Ability to bridge strategic thinking with practical implementation.
• Ability to articulate complex technical concepts to non-technical audiences.