Customer Service (Credit Collection) - 6 months contract - Bukit Merah

Responsibilities:

• Manage written-off portfolio to meet the individual and team performance targets.
• Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the bank.
• Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
• Deliver excellent quality service to Customers to achieve total Customer satisfaction.
• Resolve and follow up on Customer complaints and queries within stipulated timeframe.
• Proactively identifies issues, irregularities and emerging risks, takes swift action to provide resolution.
• Ensuring compliance with Group Policy and Standards, local laws and regulations of the Bank.
• Responsible for preparation of letters (i.e. Reminder Letters, Statement of Account, Settlement Letter etc.)
• Engage in digitalisation and leverage on data analytics tools to provide contextualised insights, and to improve performance and processes.
• Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work towards risk mitigation.
• Work and collaborate with team to achieve team's goals and performance.

Requirement:

• Bachelor's degree in Banking, Finance or in related field.
• Minimum 6 months of experience in Credit Analyst or related role.
• Must have excellent proficiency in Microsoft Excel.
• Able to work in a fast paced and rapidly changing environment.
• Good organizational and time management skills.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy