Zoho Systems & IT Specialist | Semi-conductor

Working hours: 830am - 530pm

Responsibilities:

• Help Desk & Technical Support: Respond to user queries and troubleshoot hardware, software, network, and mobile device issues, both onsite and remotely.
• Systems & Applications: Install, configure, and maintain software applications and business systems, including Zoho CRM, Desk, Projects, Creator, People, and internal portals.
• Hardware & Network Management: Maintain and troubleshoot computers, laptops, printers, scanners, peripherals, Wi-Fi, LAN/WAN connectivity, and internet performance.
• User & Account Management: Create, update, and manage user accounts, passwords, and access permissions.
• Security & Compliance: Implement IT security measures, manage antivirus software, conduct audits, and ensure adherence to policies and regulations.
• Data Backup & Recovery: Ensure data integrity, manage backups, and assist in recovery of lost or corrupted data.
• IT Asset & Vendor Management: Track hardware/software inventory, manage licenses, and liaise with vendors for support, procurement, and warranties.
• Process Improvement & Automation: Develop approval workflows, automate tasks using Zoho Creator, Power Automate, or similar tools to improve operational efficiency.
• Training & Documentation: Maintain IT documentation, troubleshooting guides, and provide training/resources to users to promote best practices.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of hardware, software, and networking fundamentals.
• Strong knowledge and experience in Microsoft SharePoint
• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.

EA License No: 04C3537