COBOL Mainframe - Production Support Engineer / Application Support (Banking) - Geylang
D L Resources Pte Ltd Geylang Full-time
About the client (Banking Sector)
- Work Location: 100% WFO In Singapore
- Work Hours: 9AM - 6:30PM (Mon - Fri)
- Production Support (COBOL Mainframe) for CARDLINK (Credit and Debit Card System)
Responsibilities:
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
- Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
- Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels
- Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes
- Proactively identify opportunities to improve system efficiency and/or availability
- The role is part of an on-call support team (on-rotation basis) that ensures production stability.
Requirements:
Education:
- Bachelor’s degree in computer science or related field.
- At least 15 years of Mainframe experience
- At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
Essential:
- Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.
- Provide procedural and technical support to various teams.
- Collaborate with internal and external stakeholders.
- Exhibit dedication and professionalism in all responsibilities.
- Demonstrate attention to detail.
- Communicate effectively across various channels.
- Manage multiple tasks efficiently.
- Work independently and as part of a team.
- Proactively identify and address potential issues to avoid outages.
- Prior application or production support experience is a plus
Key Domain/ Technical Skills:
- Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve
- Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M
==========================================
About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
==========================================
Interested candidates may reach out directly to our recruiters (Edwin: +65 8 8 3 3 0 1 9 2 | EA License No: 24C2333 | EA Personnel No: R24123520)
==========================================
CapgeminiGeylang
About the Role:
We are looking for a proactive and experienced Application Support Analyst to join our team supporting banking applications. This role is critical in ensuring the smooth operation of revenue-generating applications used...
KEYRUS SINGAPORE PTE. LTD.Geylang
on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.
Responsibilities
• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets...
D L Resources Pte LtdToa Payoh, 4 km from Geylang
Work independently and as part of a team.
• Proactively identify and address potential issues to avoid outages.
• Prior application or production support experience is a plus
Key Domain/ Technical Skills:
• Expert knowledge...