Field Service Technician - Bukit Merah
If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.
About the Job
The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.
What's in the Job- Whenever a new merchant signs up for CubePay's digital payment service(s), you are required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
- You will be on standby to respond to merchants requesting on-site technical support.
- You will be required to make scheduled visits to merchants to troubleshoot, and solve their technical problems, as and when required.
- Finally, you will be required to send your service reports so we can continue to monitor and improve the quality of our customer support.
- You must have at least an ITE NITEC vocational qualification, its equivalent, and/or higher.
- Valid Singapore Class 3 driving license or Class 2B motorcycle.
- Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
- Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, WIFI, etc).
- Able to be put on standby duty, including weekends and public holidays.
- An independent problem-solver, a pleasant personality, communicates well with customers, and a team player.
Compensation and Benefits
We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.
To apply, please click the below link:
https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite
CubePay Candidate Data Protection Notice:
https://www.cubepayment.com/candidate-data-protection-notice