Security Supervisor - Toa Payoh

Job Description:

• Direct, administer and co-ordinate the activities of the Security Department.
• Assist to establish and revise the department’s Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Ensuring compliance of the hotel rules and regulations.
• Investigating and taking corrective actions in the case of infringement of the hotel’s rules and regulations.
• Lead a team of security ambassadors and ensure that they are sufficiently trained with all the security policies and procedures.
• Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
• Monitor ambassadors’ attendance and assist in planning work schedules, to schedule ambassadors’ annual leave and overtime.
• Update of policies and practices so that they remain relevant and effective.
• Maintain close liaison with governmental authority to ensure compliance.
• Do all the security training with the training department.
• Resolve complaints and emergency situations.
• Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
• Make recommendations to management on all matters where the security of the hotel, building materials and other property can be improved.
• Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
• Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made.
• Check performance of personnel reads logbooks to determine needs for action or follow up work, corrects mistakes or inadequacies of personnel.
• Perform duties common to all supervisors and other duties as may be assigned, which includes conducting performance appraisals.

Job Requirements:

• Minimum of 2 years hotel experience in 5 star luxury environment is preferred.
• Passion for high end hospitality with an absolute eye for detail.
• Willingness to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Ability to work autonomously and as part of a team.
• Good level of physical fitness