Customer Service Associate (Airline, East, Shifts)

Customer Service Associate (Airline, East, Shifts)

Responsibilities

Assist passengers with check-in, document verification (passport/visa checks), boarding, and customer enquiries.

Provide support to passengers with special needs and handle service recovery during flight disruptions.

Operate and assist with self-service check-in systems.

Manage boarding gate operations and ensure flights depart safely and on time.

Conduct identity checks, boarding pass verification, and hand-carry baggage control.

Coordinate with flight crew and airport stakeholders to ensure smooth passenger boarding.

Update flight information systems and handle no-show or offloaded passengers.

Ensure compliance with safety, security, and airline procedures.

Perform other duties assigned by supervisors.

Requirements

Minimum GCE ‘N’ Level qualification.

Prior customer service experience preferred.

Able to work shifts, including weekends, public holidays, and overnight shifts.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. https://sg.go.persolkelly.com/job/apply/11528

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