Field Service Technician

3M Health Care is now Solventum

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

We are looking for a Field Service Technician with below Primary Responsibilities:

• Responsible for the delivery and collection of products.
• Upon delivery of KCI products ensure that the products function at the maximum level of safety and effectiveness.
• Make adjustment to KCI products to ensure a match with patient specifications as required.
• Ensure any such adjustments are reported and completed in accordance with KCI protocol.
• Answers queries of customers where appropriate when placing products. Refers more complex queries to the appropriate Sales colleague or Operation Manager.
• Works together with operations and customer service colleagues to ensure that customers are provided with products in accordance with agreed timeframes and product quality levels.
• Delivers and recovers equipment in a timely, safe and hygienic manner, following operational procedures.
• Ensures accurate record keeping of equipment issued to and recovered from customers.
• Participates in the provision of a 24 hour on-call and weekend shift service as required to deliver emergency products.
• Delivers products in accordance with the precise specification.
• Maintain a good level of product knowledge, though actively participating in product training sessions.
• Carry out inspection and repair of products in local.
• Assist processing customer order via Detrack system.
• Assisting to execute all transactions in the “KISS SYSTEM” pertaining to rental and return of equipment for local.
• Must able to drive with valid class 3 driving license