Customer Service Officer - Toa Payoh

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

• Develop strong product knowledge to make appropriate recommendations to our customers.
• Build and maintain strong relationships with students, parents, and other stakeholders.
• Deliver a professional and high-quality service experience in customer-facing roles.
• Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
• Take ownership of customer issues, ensuring effective and efficient resolution.
• Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support:

• Enrol new students and maintain an up-to-date student database.
• Maintain the orderliness of the centre to ensure a safe and conducive learning environment.
• Liaise with vendors to order supplies and coordinate necessary services.
• Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

• Good knowledge of Microsoft Office Words, Excel, and PowerPoint.
• Good interpersonal and multi-task skills.
• Willing to learn and long-term work /develop in the organization.
• Minimum 1-year customer service/administrative experience is preferred.
• Willingness to work flexible hours, including evenings and weekends.
• The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

What You'll Get:

• An attractive remuneration package and performance bonus.
• Career pathway and growth opportunities.

Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.