Hotel Front Office Executive (Duty Manager)

Job Description:

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

Key Responsibilities:

• Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.
• Provide excellent guest services to all guests making their enquirers at the Front Office counters.
• Escort VIP guests to their rooms and show them the amenities within the rooms.
• Ensure that the availability of rooms are closely monitored to make the needs of the operations.
• Assists all guests in their check in and check out registration and make them feel comfortable at all times.
• Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
• Provide concierge services to the guests during their stay with the Hotel.

Requirements:

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
• Possess at least 2 years of experience in the same capacity in the Hotel industry.
• Excellent customer service skills in handling large group check in and check out services.

Other Information:

• Annual Wage Supplement (13th month bonus - AWS)
• Outpatient medical benefits
• Dental benefits
• Other benefits