[ref. f04257520] Pasir Ris - Technical Support Engineer - Sensor (ID: 676605)

Our client, a well-known Japanese company is looking for candidates for the Technical Support Engineer position.

Responsibilities:

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone or email
• Research and analyze competitive information pertaining to the company’s products
• Conduct product application testing for sales reps and customers
• Create and update manuals for product training and product demonstration for sales reps
• Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
• Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
• Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development
• Travel to customer and/or other affiliates for training seminars
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Assists office administrator for quotation and order entry
• Other duties or projects, as assigned

Requirements:

• Bachelor’s degree in an engineering discipline (i.e. Computer / Electrical / Mechanical Engineer) and/or 2+ year of experience.
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Ability to communicate complex ideas in a simplified fashion
• High degree of service orientation to actively look for ways to help people
• Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.