Travel Envoys Business Development & Operations Executive - Toa Payoh

Position Overview:

The successful candidate will play a pivotal role in both operations management and business development to maximize program success and revenue generation.

Key Responsibilities:

Operations Management:

• Oversee the day-to-day operations of the Travel Envoy Program, ensuring seamless execution.
• Act as the main liaison for travel envoys, addressing queries and providing timely support.
• Assist envoys with booking processes, operational matters, and issue resolution.
• Communicate program updates, incentives, and guidelines clearly and consistently to envoys.
• Monitor and manage envoy commission payouts with accuracy and timeliness.
• Analyse envoy performance data, identify gaps, and implement strategies for improvement.
• Collaborate with internal departments (product, marketing, sales, etc.) to streamline processes and support business objectives.
• Work with overseas land tour operators for quotations, pricing, and itinerary arrangements.

Business Development & Sales:

• Proactively identify and pursue new business opportunities to grow sales and expand the Travel Envoys network.
• Serve as an active envoy to drive new customer acquisitions and generate sales revenue.
• Develop and implement sales initiatives and partnership opportunities to increase department sales.
• Build and maintain relationships with potential partners and corporate clients to unlock new business channels.
• Monitor market trends and competitor activities to identify emerging business opportunities.

Requirements:

• Minimum Diploma in any field.
• Proven experience in operations, business development, or similar roles.
• At least 3 years of experience in the travel or related industries preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication, interpersonal, and negotiation abilities.
• Results-driven with a proactive, self-motivated attitude.
• Ability to thrive under pressure and manage multiple priorities effectively.

Additional Skills:

• Tour Planning and Coordination
• Sales and Business Development Mindset
• Problem-solving and Strategic Thinking
• Ability to adapt in a fast-paced, evolving environment
• Strong team collaboration and independent work capabilitie